Conduent Launches Next-Gen Ticketing in Italian Transit
The Italian public transport operator Seta has become the first to deploy Conduent’s next-generation DOT1 ticket vending machine. This installation covers the provinces of Modena, Reggio Emilia, and Piacenza in central Italy.
Digital Transformation for Millions of Passengers
Conduent highlighted the project as a major leap in the digitalisation of ticketing services for Seta's 77 million passengers. The DOT1 machine is a compact kiosk featuring a multimedia platform designed for ease of use and versatile ticketing solutions.
Features and Capabilities
- Advanced digital payments, including contactless credit/debit cards and NFC-enabled wallets on smart devices
- Support for digital peer-to-peer payments such as PayPal
- Real-time transit updates and critical announcements through a live digital information network
- Trip planning with real-time timetables from multiple transportation services into a unified travel interface
- Cross-selling opportunities offering ticket packages combining different transportation modes and destinations like museums
- Customised multimedia content from local partnerships and brands for an additional revenue stream
"The implementation marks a significant step in the digitalisation of Seta’s ticketing services for its 77 million passengers."
With these innovations, Conduent enables transit operators to enhance passenger experience and explore new commercial opportunities through customised content and flexible service deployment.
Summary: Conduent's DOT1 system modernizes ticketing for Italy's Seta by combining advanced digital payments, real-time updates, and multimedia content to boost passenger convenience and revenue.