Mobile Coverage Complaints Surge After 3G Switch-Off
According to the Telecommunications Industry Ombudsman (TIO), complaints about mobile coverage have increased significantly after the 3G mobile network switch-off last year.
The TIO's Annual Report 2024-25 shows a 69.2% growth in complaints about mobile services not working, compared to the previous year.
- Complaints about dropouts, costs, and financial issues have soared.
- The number of complaints about non-working mobile services increased by 69.2% during fiscal 2024-25.
The reliability of Australia’s mobile networks has plummeted after last year’s 3G mobile network switch-off.
The total number of complaints received by the TIO was 57,592, with a 1% overall growth compared to the previous year.
Author's summary: Mobile coverage complaints rose significantly after 3G switch-off.