Can an AI Bot Help with Our Workplace Empathy Problem?
Jonathan McCrea explores the possibility of an AI bot helping managers show more empathy to their staff.
Last week, at the World Summit AI in Amsterdam, Yohan Liyanage from Sentiva presented a platform aiming to build more empathetic companies using an AI system that monitors employee engagement.
Engagement, Liyanage says, causes a $1trn hole in the US economy.
This issue highlights the problem of workplace compassion in the machine age, raising questions about the potential of AI to improve empathy in the workplace.
Author's summary: AI may help improve workplace empathy.