Royal Mail Apologises for Service Delays
Royal Mail has issued an apology to customers after postal delays affected 25 areas across the UK. The company cited local operational issues—including high levels of staff sickness and resourcing challenges—as the main reasons behind the disruptions.
Causes and Impact
According to Royal Mail, these delays vary by location, depending on staffing and logistical difficulties in sorting and delivery offices. The service disruption follows a recent £21 million fine imposed by Ofcom for failing to meet its delivery performance targets.
Company Statement
“We are deeply sorry for the inconvenience caused and are working hard to restore normal service as quickly as possible,” Royal Mail said in a statement.
Customers are advised to check Royal Mail’s official website to see whether their area is among those affected by ongoing delays.
Customer Guidance
Royal Mail urged recipients to allow extra time for deliveries and to use tracking tools for urgent items. The company stated that it continues to recruit additional resources and adjust operations to minimize further disruption.
Author’s summary: Royal Mail apologised for postal delays in 25 UK areas, blaming staff shortages and local issues, while promising to restore normal delivery service soon.
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