SG's AI Conundrum: Why Consumers Love Tech, Hate Your AI
While 68% of Singaporeans see AI's potential, only 40% trust companies to use it.
Singapore has a problem, and it's not what you think. The city-state's consumers are 68% bullish on AI's potential.
Singapore consumers aren't anti-AI, they're anti-bad AI implementation
says Irene Ng, head of CX solution strategy at Qualtrics Asia. The gap reveals that consumers have experienced enough poorly deployed AI to separate hype from execution.
- 68% of Singaporeans see AI's potential
- Only 40% trust companies to deploy it responsibly
Where most organizations get it wrong is their view of AI as a cost-cutting substitute for humans.
Author's summary: Consumers love AI tech but hate bad implementation.